ATENÇÃO PSICOSSOCIAL DE PORTA ABERTA: ACESSO E DESAFIOS DA COMUNICAÇÃO INTERPROFISSIONAL EM REDE

Abstract

It was aimed to understand the presentation of access and communication
between the teams of the Center of Psychosocial Care, the Family Health
Strategy, and the Indigenous Health in mental health care. This is an exploratory
-descriptive study of qualitative approach. Semi-structured interviews and field
diaries were used as information collection techniques. Systematization of data
took place through content analysis, which gave rise to the following empirical
categories: access to the Center of Psychosocial Care, instrumentalization of
communication, and interprofessional communication. The understanding of the
forms of access and the establishment of the communication flows, which exist
within these services showed that access to the Center of Psychosocial Care, has
been guaranteed by horizontal care, given the recognition of the needs and
weaknesses of the territory. However, this path faces challenges inherent to the
integration between primary care and mental health services. The main cause is
the precariousness of the reference guide and counter-reference on paper, as the
main communication strategy and guarantee of access to primary care in mental
health, in addition to the lack of technological and logistical support that could
favor this integration in the Healthcare Network. The identification of the
health needs of users and workers who operate it is the starting point for the
ensuring of the promotion of access and the guarantee of care.